Latest Artificial Intelligence News

Contact Center & Omnichannel​

Analyzing the Current State of AI In Business Communications

Contact Center & Omnichannel​

AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens

Workforce Engagement Management

An Awesome Contact Center QA Strategy: What Does It Look Like?

Contact Center & Omnichannel​

Apple Bails on Auto-Summarizations: Should Contact Centers Too?

Contact Center & Omnichannel​

5 Disruptive Use Cases for AI in Customer Experience

CRM & Customer Data Management

Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown

Contact Center & Omnichannel​

AI’s Evolving Role in the Contact Center

Contact Center & Omnichannel​

Microsoft Claims Customer Service Is “Broken”, Offers a Free Trial of Its Contact Center Platform

CRM & Customer Data Management

ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”

Contact Center & Omnichannel​

Generative AI in Customer Experience: The 11 Most Implemented Use Cases

Contact Center & Omnichannel​

Contact Center AI: The Story So Far, and What Comes Next?

Workforce Engagement Management

Verint Confirms It Quietly Acquired Four AI Providers in 2024

Contact Center & Omnichannel​

Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers

Customer Analytics & Intelligence

The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA

Contact Center & Omnichannel​

Green CX: Why It Should Be on Your 2025 Agenda

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, HubSpot, & Avaya