Latest Artificial Intelligence News

Customer Analytics & Intelligence

NVIDIA at CES 2025: 5 Massive AI Agent Announcements

Customer Engagement Platforms

Booking.com Looks to GenAI to Enhance the Travel Experience

Contact Center & Omnichannel​

What Does a Hyper-Personalized Contact Center Experience Look Like?

Contact Center & Omnichannel​

Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025

AI & Automation in CX

Is Your Contact Center Still a Cost Center? The Proactive CX Strategy That Turns Support Into Revenue

CRM & Customer Data Management

ServiceNow Shares Plans to Hire Up to 3,000 People

Contact Center & Omnichannel​

What Is Agentic AI?

CRM & Customer Data Management

Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back

CRM & Customer Data Management

Data Readiness: The Foundation of Agentic AI Success in CX

Contact Center & Omnichannel​

Which Are the Leading “Intelligent Contact Center” Providers? Aragon Research Gives Its Take

Customer Analytics & Intelligence

NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown

CRM & Customer Data Management

HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability

Customer Analytics & Intelligence

10 Conversational AI Providers to Watch Out for in 2025

Contact Center & Omnichannel​

AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys

Customer Analytics & Intelligence

Microsoft CEO: AI Agents Will Transform SaaS as We Know It

Contact Center & Omnichannel​

7 Best Practices for Contact Center AI in 2025