Latest Artificial Intelligence News

Latest News

Mapping the Digital Landscape, China and India in the Asian Network of Connectivity, High-Speed Data Transfer, and Cyber Technology for Information Exchange and Telecommunication

Contact Center & Omnichannel​

Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform

Five9 Introduces Genius AI to Simplify Contact Center AI Adoption

Contact Center & Omnichannel​

Five9 Introduces Genius AI to Simplify Contact Center AI Adoption

A robot efficiently working as a call center agent in a minimalistic, clean office environment, highlighting the integration of AI in modern customer service.

CRM & Customer Data Management

Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot

CRM & Customer Data Management

Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot

Innovation for protection from digital cybercrime. Businessman fingerprint scan and biometric authentication, Concept of surveillance and security scan for digital cyber futuristic

Contact Center & Omnichannel​

AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance

Robot on a pink background

Customer Analytics & Intelligence

Brands Must Embrace Voice Tech or Get Left Behind, Report Says

What's Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan

CRM & Customer Data Management

What’s Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan

Red carpet with barriers and velvet ropes.

Contact Center & Omnichannel​

Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits

Big CX News

Contact Center & Omnichannel​

Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio

Customer relationship management (CRM) systems help businesses maintain detailed records of interactions with clients. By analyzing customer data companies can personalize their marketing

Customer Analytics & Intelligence

The Forrester Wave for Customer Data Platforms 2024: Top Takeaways

Robots on yellow background. 4th industrial revolution automation concept. Robotic serviceman with screwdriver, creative design toys. Maintenance repair fix concept

Contact Center & Omnichannel​

Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud

A Guide To Comparing CCaaS Platforms In 2022

Contact Center & Omnichannel​

How to Compare CCaaS Platforms in 2024: The Complete Guide

Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers

Contact Center & Omnichannel​

Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers

Contact Center: Why Must-Have AI is the Key to Stellar Customer Service

Contact Center & Omnichannel​

Contact Center: Why Must-Have AI is the Key to Stellar Customer Service

Contact Center AI The Opportunities and Risks for Insurers

Contact Center & Omnichannel​

Contact Center AI: The Opportunities and Risks for Insurers

Omnichannel: A Contact Center Leader's Guide

Contact Center & Omnichannel​

Omnichannel: A Contact Center Leader’s Guide

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