Latest Artificial Intelligence News

CRM & Customer Data Management

Salesforce CEO Reveals its ‘Next Big Transformation’

Contact Center & Omnichannel​

The Evolution of Generative AI Regulations: Preparing your Contact Center

Contact Center & Omnichannel​

Future Trends: What’s Next for AI in Contact Centers?

Contact Center & Omnichannel​

Big CX News from Salesforce, NICE, Microsoft & Dubber

Contact Center & Omnichannel​

Kore.ai Solutions Now Available in AWS Marketplace

Contact Center & Omnichannel​

How a Wrap Up Bot Saved One Contact Center $17MN a Year

Contact Center & Omnichannel​

RingCentral Introduces Its New AI Assist Solutions for RingCX

Contact Center & Omnichannel​

Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism

Contact Center & Omnichannel​

Salesforce Set to Boost Voice Capabilities with Tenyx Takeover

Contact Center & Omnichannel​

Revolutionizing Telecom: Global CX Disruptions

Contact Center & Omnichannel​

How to Compare Customer Service Automation Software

CRM & Customer Data Management

Klarna is All in on AI, Plans to Slash Workforce in Half

Contact Center & Omnichannel​

Big CX News from Zendesk, Cisco, Oracle & Five9

CRM & Customer Data Management

Oracle Announces Revenue-Boosting All-in-One CX Management Solution

CRM & Customer Data Management

Zendesk Unveils “Industry First” Outcome-Based Pricing Model

Contact Center & Omnichannel​

Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions