Latest Artificial Intelligence News

Customer Analytics & Intelligence

Afiniti Unveils New AI-Powered Avaya Integration

Contact Center & Omnichannel​

20 Contact Center AI Use Cases to Transform Agent and Customer Experiences

Contact Center & Omnichannel​

Big CX News from AWS, Zoom, Salesforce & SugarCRM

CRM & Customer Data Management

Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities

Contact Center & Omnichannel​

IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings

Customer Engagement Platforms

CX Outsourcing: The Trends, Benefits, & Providers

Contact Center & Omnichannel​

Legacy Thinking and Process Don’t Work for AI-Powered CX

Customer Analytics & Intelligence

Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”

Uncategorized

Sprinklr Enters the Customer Feedback Management Space 

CRM & Customer Data Management

Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements

Customer Analytics & Intelligence

The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways

Contact Center & Omnichannel​

NICE Claims to Have the CCaaS Industry’s “Highest” Win Rate

CRM & Customer Data Management

Analyzing the Salesforce-Informatica Acquisition That Never Was

Contact Center & Omnichannel​

AWS and Korean Air Team Up to Build an “AI Contact Center”

Contact Center & Omnichannel​

Coveo Debuts GenAI Tools on Genesys Cloud and AppFoundry

Contact Center & Omnichannel​

Big CX News from NICE,Genesys, Avaya & Vonage