Latest Artificial Intelligence News

Contact Center & Omnichannel​

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success

Contact Center & Omnichannel​

Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities

CRM & Customer Data Management

Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai

Contact Center & Omnichannel​

Big CX News from Five9, NICE, Oracle & Webex

Contact Center & Omnichannel​

Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX

Customer Analytics & Intelligence

NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct

Contact Center & Omnichannel​

Calabrio Enhances Call Recording Capabilities for Superior Webex Integration

Contact Center & Omnichannel​

Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution

Contact Center & Omnichannel​

Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia

Contact Center & Omnichannel​

Puzzel Boosts AI Capabilities with SupWiz Acquisition

Customer Analytics & Intelligence

The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways

Contact Center & Omnichannel​

Big CX News from Pega, Microsoft, Kore.ai, & Bird

CRM & Customer Data Management

The Big Salesforce-Workday Announcement: A Closer Look

Contact Center & Omnichannel​

Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”

Customer Analytics & Intelligence

Kore.ai Announces a Conversational AI Platform for the Midmarket

Customer Analytics & Intelligence

30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts