Latest Artificial Intelligence News

Contact Center & Omnichannel​

HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor

Customer Analytics & Intelligence

Conversational Intelligence: Use Cases, Success Stories, & Predictions

Contact Center & Omnichannel​

Zoom Launches New AI Companion, CRM Support, & VoC Capabilities

Contact Center & Omnichannel​

How LLMs and AI Will Change the Contact Center Landscape

Contact Center & Omnichannel​

Contact Center AI: How Targeting Specific Pain Points Delivers All-Round Enhancement

Contact Center & Omnichannel​

Five9 2.0: An Evolution That Started with Its Aceyus Acquisition

CRM & Customer Data Management

Salesforce Launches Einstein 1 Field Service Edition

Contact Center & Omnichannel​

Big CX News from Gartner, Oracle, Zendesk, and SAP

Workforce Engagement Management

The Future of Workforce Engagement Management: Expert Takes

Customer Analytics & Intelligence

Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?

Contact Center & Omnichannel​

Gartner Predicts the Rise of Autonomous Agents

CRM & Customer Data Management

Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver

Customer Analytics & Intelligence

Zendesk to Acquire Service Automation Provider Ultimate

Contact Center & Omnichannel​

Your Guide to Comparing Conversational Intelligence Software

Uncategorized

Medallia Appoints New CRO to Support Growth

Contact Center & Omnichannel​

Cisco Targets Patient Experience with New Partnerships