Latest Artificial Intelligence News

Contact Center & Omnichannel​

How Does Contact Center AI Mature?

Contact Center & Omnichannel​

Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings

Contact Center & Omnichannel​

Genesys and Salesforce Start to Onboard Customers for Their Joint CX Platform

Contact Center & Omnichannel​

Talkdesk is Helping Bring Water to the Desert

CRM & Customer Data Management

Holland & Barrett’s Director of CX On Customer Satisfaction and The Importance of Market Research

Contact Center & Omnichannel​

HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor

Customer Analytics & Intelligence

Conversational Intelligence: Use Cases, Success Stories, & Predictions

Contact Center & Omnichannel​

Zoom Launches New AI Companion, CRM Support, & VoC Capabilities

Contact Center & Omnichannel​

How LLMs and AI Will Change the Contact Center Landscape

Contact Center & Omnichannel​

Contact Center AI: How Targeting Specific Pain Points Delivers All-Round Enhancement

Contact Center & Omnichannel​

Five9 2.0: An Evolution That Started with Its Aceyus Acquisition

CRM & Customer Data Management

Salesforce Launches Einstein 1 Field Service Edition

Contact Center & Omnichannel​

Big CX News from Gartner, Oracle, Zendesk, and SAP

Workforce Engagement Management

The Future of Workforce Engagement Management: Expert Takes

Customer Analytics & Intelligence

Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?

Contact Center & Omnichannel​

Gartner Predicts the Rise of Autonomous Agents