Latest Automation News

CRM & Customer Data Management

The Big ServiceNow AI Experience Announcement: A Closer Look

Contact Center & Omnichannel​

The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement

Contact Center & Omnichannel​

Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service

Workforce Engagement Management

Why Are So Many Contact Center Auto-QA Projects Failing?

Contact Center & Omnichannel​

Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage

Contact Center & Omnichannel​

Oracle’s Role-Based AI Agents Promise to Boost Revenue

Contact Center & Omnichannel​

Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”

Contact Center & Omnichannel​

The Latest BIG News from Cisco, Salesforce & Accenture

Contact Center & Omnichannel​

Connected Intelligence and the End of the Drudge Work, Says Nate Brown

CRM & Customer Data Management

Microsoft Deepens Talkdesk Integration in Latest Partnership

Contact Center & Omnichannel​

Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’

Contact Center & Omnichannel​

No More Boxes: Webex’s Open Approach to Customer Experience Integration

Contact Center & Omnichannel​

Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model

CRM & Customer Data Management

Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service

CRM & Customer Data Management

Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?

Contact Center & Omnichannel​

ChatGPT Moves Into Commerce With Instant Checkout