Latest Autonomous Agents News

AI & Automation in CX

WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos

Community & Social Engagement

Brands Ignoring Peer Intelligence Are Missing Where Real Customer Truth Lives

AI & Automation in CX

ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service

AI & Automation in CX

Agentic AI or Agentic Hype? A Field Guide for Skeptical CX Leaders

Security, Privacy & Compliance

AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents

AI & Automation in CX

Talkdesk Says Retail Needs Orchestration, Not More AI Tools

AI & Automation in CX

Passive Shopping is Dead: How Google’s New AI Agents Are Rewriting CX

AI & Automation in CX

Salesforce Puts Shared Context at the Center of Agentic Commerce

AI & Automation in CX

Human & AI Workforce Management: The New Staffing Crisis

AI & Automation in CX

Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets

AI & Automation in CX

Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate

AI & Automation in CX

Microsoft Acquires Osmos to Advance Its Data Unification Strategy

AI & Automation in CX

Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI

Contact Center & Omnichannel​

The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers

AI & Automation in CX

The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?

AI & Automation in CX

Agentic AI Architecture Will Decide Which CX Strategies Actually Scale