Latest AWS re:Invent News

AI & Automation in CX

Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department

AI & Automation in CX

The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect

AI & Automation in CX

Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders

AI & Automation in CX

AWS re:Invent: You Don’t Have to Choose Between Human and Agentic 

AI & Automation in CX

Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent

AI & Automation in CX

Amazon Nova Sonic: The End of the “Robot Pause” in CX?

AI & Automation in CX

The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025

CRM & Customer Data Management

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition

Event News

SAP Connect 2025: The Top 10 Announcements (So Far!)

Event News

Zoomtopia 2025: The Top 10 Announcements

Event News

Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit