Latest Business Intelligence News

CX TV

Assessing the 2023 Gartner Magic Quadrant for CPaaS

Customer Analytics & Intelligence

Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA

Customer Analytics & Intelligence

New Microsoft Dynamics 365 Customer Insights Is Generally Available

Customer Analytics & Intelligence

Customer Experience Analytics: The Benefits and Opportunities

Contact Center & Omnichannel​

NovelVox Launches Case Management Solution for Cisco, AWS, Avaya, NICE, and More

Contact Center & Omnichannel​

Verint and Five9 Research Uncovers Contact Center Inefficiencies and Opportunities

Customer Analytics & Intelligence

Qualtrics’ AI Insights Tools Become Generally Available

Customer Analytics & Intelligence

AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences

Customer Analytics & Intelligence

New Innovations Added to Adobe Experience Cloud

Uncategorized

Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further

Customer Analytics & Intelligence

LeapXpert Launches Compliance Solution for iMessage

Customer Analytics & Intelligence

Sabio Enters the Interaction Analytics Space

Customer Analytics & Intelligence

Cisco AppDynamics and ThousandEyes Form New Integration

Customer Analytics & Intelligence

Sisense Appoints a New CEO and COO

Customer Analytics & Intelligence

Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023

Workforce Engagement Management

UJET and Google Cloud Release Workforce Management Suite