Latest Call & Contact Center Software News

AI & Automation in CX

OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?

AI & Automation in CX

Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script

AI & Automation in CX

Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load

AI & Automation in CX

From Contact Center Containment to Experience: How AI Agents Can Solve Real Problems

Contact Center & Omnichannel​

NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership

Contact Center & Omnichannel​

The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers

AI & Automation in CX

AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders

AI & Automation in CX

AI’s Broken Promise: Customer Service Automation Costs Set to Soar

Contact Center & Omnichannel​

AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services

AI & Automation in CX

Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right

Event News

CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI

AI & Automation in CX

What Amazon’s Leaked Layoff Email Reveals About CX Priorities

Contact Center & Omnichannel​

Why Bringing Customer Service Home Isn’t Always Worth It

AI & Automation in CX

Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members

Contact Center & Omnichannel​

Modernising the Contact Center for Always-On Service: AI Promises, Human Reality

Customer Engagement Platforms

Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service