Latest Call & Contact Center Software News

Contact Center & Omnichannel​

NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership

Contact Center & Omnichannel​

The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers

AI & Automation in CX

AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders

AI & Automation in CX

AI’s Broken Promise: Customer Service Automation Costs Set to Soar

Contact Center & Omnichannel​

AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services

AI & Automation in CX

Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right

Event News

CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI

AI & Automation in CX

What Amazon’s Leaked Layoff Email Reveals About CX Priorities

Contact Center & Omnichannel​

Why Bringing Customer Service Home Isn’t Always Worth It

AI & Automation in CX

Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members

Contact Center & Omnichannel​

Modernising the Contact Center for Always-On Service: AI Promises, Human Reality

Customer Engagement Platforms

Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service

AI & Automation in CX

From Fragmentation to 90% SLAs In Aterian’s Genesys Contact Center Migration

AI & Automation in CX

ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service

Contact Center & Omnichannel​

Unlock Contact Centre ROI with a Smarter Modernization Approach

Security, Privacy & Compliance

NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization