Latest Call & Contact Center Software News

AI & Automation in CX

Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys

AI & Automation in CX

AI Now Drives 20% of Genesys’s New Business

Contact Center & Omnichannel​

Cutting Through the AI Hype: Here’s How to Actually Measure What Matters

AI & Automation in CX

Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration

Customer Analytics & Intelligence

CX Teams Are Stuck In The Measurement Trap, Real-Time Intelligence Is The Exit

AI & Automation in CX

Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers

Contact Center & Omnichannel​

The Metaverse Is Dead, Here’s What CX Actually Built

AI & Automation in CX

From Pilot to Production: How Enterprises Can Operationalize Agentic AI

AI & Automation in CX

Qualtrics Launches AI Agents That Close the Loop in Real Time

AI & Automation in CX

Cresta Launches Knowledge Agent To Reduce Agent Tab Switching

Contact Center & Omnichannel​

U.S. Senators Investigate Social Security Agency Customer Service Disruption

AI & Automation in CX

NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026

Contact Center & Omnichannel​

Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed

Contact Center & Omnichannel​

CCW Europe research finds Omnichannel Is Stalling, And AI Isn’t Saving It… Yet

AI & Automation in CX

Big CX News from Salesforce, Zendesk, NiCE & AWS

AI & Automation in CX

Sprinklr’s Earnings Signal a Shift Toward AI-Native CX Platforms