Latest CCaaS News

Workforce Engagement Management

Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”

AI & Automation in CX

Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services

CRM & Customer Data Management

Choose the Right Journey Orchestration Platform in 2026, or Risk Fragmented CX

AI & Automation in CX

Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI

CRM & Customer Data Management

2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure

AI & Automation in CX

AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks

AI & Automation in CX

Why Wall Street is Suddenly Nervous About Your Contact Center Vendor

Contact Center & Omnichannel​

Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?

Contact Center & Omnichannel​

Why Contact Centers Must Finally Ditch Outdated Auditing Gear

AI & Automation in CX

What If You Could Evaluate Every Customer Interaction?

Contact Center & Omnichannel​

Turn QA Insights into Real CX Strategy

Contact Center & Omnichannel​

25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe

Contact Center & Omnichannel​

Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys

AI & Automation in CX

Stop Wasting Money on Empty AI: Build Value That Lasts

Contact Center & Omnichannel​

Why the Customer Journey Black Hole Has Become a Business Risk, Not Just a CX Issue

CX TV

Meeting Regulations and Earning Trust in a Data-Rich CX World