Latest CCaaS News

Contact Center & Omnichannel​

From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center

Contact Center & Omnichannel​

AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers

Contact Center & Omnichannel​

Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together

Contact Center & Omnichannel​

Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas

Customer Analytics & Intelligence

Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”

Contact Center & Omnichannel​

Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown

CX TV

From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery

Event News

Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience

Contact Center & Omnichannel​

Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles

Contact Center & Omnichannel​

Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities

Contact Center & Omnichannel​

Why Legacy CCaaS Pricing Is Broken and What’s Next

Contact Center & Omnichannel​

Krisp Asks Court to Toss Sanas Claims, Launches Countersuit

Contact Center & Omnichannel​

NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform

CRM & Customer Data Management

Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft