Latest CCaaS News

Contact Center & Omnichannel​

Ericsson to Acquire Vonage for $6.2B

Customer Analytics & Intelligence

Marchex Launches Marchex Anywhere

Contact Center & Omnichannel​

RingCentral Announces New Phone Integration for Teams

Contact Center & Omnichannel​

Twilio Flex vs Zendesk Sunshine: All-in-One Environment

Contact Center & Omnichannel​

BIG CX NEWS from RingCentral, Sprinklr, and ZeroShotBot

Contact Center & Omnichannel​

RingCentral and Mitel Partner to Offer Cloud UCaaS

Contact Center & Omnichannel​

IPI Pauseable Available on Genesys AppFoundry

Contact Center & Omnichannel​

RingCentral Contact Centre vs Vonage Contact Centre 

Contact Center & Omnichannel​

Amazon Connect Vs Google Contact Centre AI 

Contact Center & Omnichannel​

UJET and Playvox Team up to Offer WEM Capabilities

Contact Center & Omnichannel​

Puzzel Extends Partnership with PCI Pal

Contact Center & Omnichannel​

BIG CX NEWS from Microsoft, Medallia, and LiveVox

Contact Center & Omnichannel​

Cisco Webex Contact Centre vs. Avaya OneCloud CCaaS 

Contact Center & Omnichannel​

Zappix and Talkdesk Expand Partnership

Contact Center & Omnichannel​

CallMiner Announces Major Advancements with Fall Release

Contact Center & Omnichannel​

Microsoft Launch Dynamics 365 Customer Service CCaaS