Latest CCaaS News

Contact Center & Omnichannel​

Most Popular Microsoft Teams Contact Centre Reviews

Contact Center & Omnichannel​

Odigo Integrates Google DialogFlow CX With Its Conversational AI

Contact Center & Omnichannel​

The Evolution of CX in the Contact Centre Market 

Contact Center & Omnichannel​

Alcatel-Lucent Enterprise Debuts ALE Connect CCaaS

Contact Center & Omnichannel​

CX Predictions 2022: The Future of CX is Personal

Contact Center & Omnichannel​

8×8 to Acquire Fuze in $250mn Deal

Contact Center & Omnichannel​

Ericsson to Acquire Vonage for $6.2B

Customer Analytics & Intelligence

Marchex Launches Marchex Anywhere

Contact Center & Omnichannel​

RingCentral Announces New Phone Integration for Teams

Contact Center & Omnichannel​

Twilio Flex vs Zendesk Sunshine: All-in-One Environment

Contact Center & Omnichannel​

BIG CX NEWS from RingCentral, Sprinklr, and ZeroShotBot

Contact Center & Omnichannel​

RingCentral and Mitel Partner to Offer Cloud UCaaS

Contact Center & Omnichannel​

IPI Pauseable Available on Genesys AppFoundry

Contact Center & Omnichannel​

RingCentral Contact Centre vs Vonage Contact Centre 

Contact Center & Omnichannel​

Amazon Connect Vs Google Contact Centre AI 

Contact Center & Omnichannel​

UJET and Playvox Team up to Offer WEM Capabilities