Latest CCaaS News

Contact Center & Omnichannel​

Enghouse Interactive: A Greener Contact Centre Is on the Other Side

Contact Center & Omnichannel​

Twilio Flex vs Amazon Connect: Flexible CCaaS

Contact Center & Omnichannel​

Google Unveils Contact Centre Offering at Enterprise Connect

Contact Center & Omnichannel​

Complex Solutions & AI to Hinder CPaaS in 2022 

Contact Center & Omnichannel​

Avaya OneCloud CCaaS Review: PCI & HIPAA Compliance

Contact Center & Omnichannel​

Puzzel Expands to the Netherlands  

Workforce Engagement Management

How Solving Agent Experience Challenges Improves CX

Contact Center & Omnichannel​

Analysing the CCaaS Magic Quadrant

Contact Center & Omnichannel​

Gartner Magic Quadrant for CCaaS 2021

Contact Center & Omnichannel​

RingCentral: Why Should Businesses Combine UC and CC?

Contact Center & Omnichannel​

Avaya Scoops Metrigy MetriStar Awards  

Contact Center & Omnichannel​

Five9 Becomes Gartner CCaaS Peer

Contact Center & Omnichannel​

Content Guru Becomes Google Partner 

Contact Center & Omnichannel​

Avaya: How CPaaS is Enabling the Future of Work 

Workforce Engagement Management

8 Workforce Optimisation Trends to Watch in 2021

Contact Center & Omnichannel​

Broadvoice Acquires GoContact CCaaS Platform