Latest CCaaS News

Contact Center & Omnichannel​

Puzzel Extends Partnership with PCI Pal

Contact Center & Omnichannel​

BIG CX NEWS from Microsoft, Medallia, and LiveVox

Contact Center & Omnichannel​

Cisco Webex Contact Centre vs. Avaya OneCloud CCaaS 

Contact Center & Omnichannel​

Zappix and Talkdesk Expand Partnership

Contact Center & Omnichannel​

CallMiner Announces Major Advancements with Fall Release

Contact Center & Omnichannel​

Microsoft Launch Dynamics 365 Customer Service CCaaS 

Contact Center & Omnichannel​

Dialpad Partners with Workair, Strengthens Market Expansion

Contact Center & Omnichannel​

What Can We Learn from Walmart’s Customer Experience Evolution?

Contact Center & Omnichannel​

Content Guru: Transformative AI in the Contact Centre 

Contact Center & Omnichannel​

Plivo Launches New CCaaS to Deliver Omni-Channel Customer Service

Contact Center & Omnichannel​

Enghouse Interactive: A Greener Contact Centre Is on the Other Side

Contact Center & Omnichannel​

Twilio Flex vs Amazon Connect: Flexible CCaaS

Contact Center & Omnichannel​

Google Unveils Contact Centre Offering at Enterprise Connect

Contact Center & Omnichannel​

Complex Solutions & AI to Hinder CPaaS in 2022 

Contact Center & Omnichannel​

Avaya OneCloud CCaaS Review: PCI & HIPAA Compliance

Contact Center & Omnichannel​

Puzzel Expands to the Netherlands