Latest CCaaS News

Contact Center & Omnichannel​

Introducing The Customer Interaction Cube

Workforce Engagement Management

Essential Work from Home Tech for Agents

Contact Center & Omnichannel​

Avaya Positioned as Contact Centre Leader by Aragon 

Contact Center & Omnichannel​

Nextiva CCaaS Launched to Deliver a Differentiated CX 

Contact Center & Omnichannel​

Casino Group Partners with Google Cloud & Accenture

Contact Center & Omnichannel​

AVANT Reveals CCaaS Market to be Worth $10.5bn by 2027 

Contact Center & Omnichannel​

Two More Solutions Added to Salesforce AppExchange  

Contact Center & Omnichannel​

Cirrus CCaaS Picked by RNIB to Support Blind Agents 

Contact Center & Omnichannel​

Avaya Launches OneCloud on Salesforce AppExchange 

Contact Center & Omnichannel​

Five9 Cloud Contact Centre Hailed by Frost & Sullivan  

Contact Center & Omnichannel​

Choosing the Right Partners for Cloud Contact Center Solutions

Contact Center & Omnichannel​

Lifesize Announces Cloud Contact Centre Suite Enhancements

Contact Center & Omnichannel​

Fuze Launches CCaaS as Standalone Solution 

Contact Center & Omnichannel​

Platform Housing Boosts CX with 8×8 XCaaS 

Contact Center & Omnichannel​

LogMeIn Expands GoToConnect CCaaS Offerings

Contact Center & Omnichannel​

What Are Ticketing Systems?