Latest CCaaS News

Contact Center & Omnichannel​

Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan

Contact Center & Omnichannel​

First Contact Center Solution Certified for Microsoft Teams’ New Integration Model

Contact Center & Omnichannel​

How AI Is Revolutionizing Modern Contact Centers

Contact Center & Omnichannel​

Why Contact Center Technology Decisions Go Wrong and How to Get Them Right

Contact Center & Omnichannel​

Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources

Contact Center & Omnichannel​

NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience

CRM & Customer Data Management

Salesforce Channels Is a Big Step In Converging CRM & UCaaS

Contact Center & Omnichannel​

Big CX News from SAP, ServiceNow, OpenAI & Zoom

CRM & Customer Data Management

Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities

Contact Center & Omnichannel​

Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service

Customer Analytics & Intelligence

What Is Conversation Intelligence Software? A Strategic Guide for Modern Enterprises

CRM & Customer Data Management

The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways

Contact Center & Omnichannel​

NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”

Contact Center & Omnichannel​

Best Contact Center Endpoints and Devices Vendors: The Top Options for 2025

CRM & Customer Data Management

HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN

Contact Center & Omnichannel​

Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?