Latest CCaaS News

Contact Center & Omnichannel​

The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways

Contact Center & Omnichannel​

The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions

Contact Center & Omnichannel​

Genesys Scoops Its Second-Largest CCaaS Win Ever

Event News

Zoomtopia 2025: The Top 10 Announcements

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

Contact Center & Omnichannel​

Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria

Contact Center & Omnichannel​

From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center

Contact Center & Omnichannel​

AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers

Contact Center & Omnichannel​

Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together

Contact Center & Omnichannel​

Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas

Customer Analytics & Intelligence

Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”

Contact Center & Omnichannel​

Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown

CX TV

From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery

Event News

Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience

Contact Center & Omnichannel​

Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles