Latest CCaaS News

CRM & Customer Data Management

Salesforce Channels Is a Big Step In Converging CRM & UCaaS

Contact Center & Omnichannel​

Big CX News from SAP, ServiceNow, OpenAI & Zoom

CRM & Customer Data Management

Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities

Contact Center & Omnichannel​

Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service

Customer Analytics & Intelligence

What Is Conversation Intelligence Software? A Strategic Guide for Modern Enterprises

CRM & Customer Data Management

The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways

Contact Center & Omnichannel​

NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”

Contact Center & Omnichannel​

Best Contact Center Endpoints and Devices Vendors: The Top Options for 2025

CRM & Customer Data Management

HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN

Contact Center & Omnichannel​

Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?

Contact Center & Omnichannel​

Microsoft Leans on MCP as Dynamics 365 Gets Smarter

Contact Center & Omnichannel​

Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?

Customer Analytics & Intelligence

AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service

Contact Center & Omnichannel​

Gartner Drops the Term “CXaaS” After Industry Pushback

Contact Center & Omnichannel​

NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?

Contact Center & Omnichannel​

The Top Contact Center Events for 2025 (Updated!)