Latest CCaaS News

Contact Center & Omnichannel​

What is CCaaS and Why Is it Critical to Enterprise Customer Experience?

Contact Center & Omnichannel​

Microsoft Boosts Contact Center Reliability with a New Desktop App

CRM & Customer Data Management

Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS

Contact Center & Omnichannel​

Zoom’s New-Look AI Companion Reveals Its Broader Ambitions

Contact Center & Omnichannel​

An Analyst’s Take on the Forrester Wave for Contact Center as a Service (CCaaS) 2025

Contact Center & Omnichannel​

Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions

Contact Center & Omnichannel​

5 Pitfalls to Avoid when Picking your CCaaS Provider

Contact Center & Omnichannel​

Verint Is In Talks to Be Acquired by Thoma Bravo, Reports

Contact Center & Omnichannel​

The Role of Audio Hardware in Reducing Contact Center Agent Burnout

CX TV

NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments

Contact Center & Omnichannel​

“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach

Contact Center & Omnichannel​

Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far

Contact Center & Omnichannel​

Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond

Contact Center & Omnichannel​

What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience

Customer Engagement Platforms

Global Happiness Is Down, Customer Happiness Is Up: So What?

Contact Center & Omnichannel​

Generative AI in the Contact Center: What’s New in 2025?