Latest CCaaS News

Contact Center & Omnichannel​

The Future of CCaaS & CRM Integrations: 5 Bold Takes

Contact Center & Omnichannel​

AWS Pushes a Lightweight Version of Amazon Connect for SMBs

Contact Center & Omnichannel​

US Senators Propose Bill to Mandate the Right to Human Customer Service

Contact Center & Omnichannel​

Five9 CEO to Retire, Seeks an AI Innovator as His Replacement

Contact Center & Omnichannel​

Big CX News from NiCE, OpenAI, Five9, & Microsoft

Contact Center & Omnichannel​

Salesforce & ServiceNow Invest $1.5BN in Genesys

Contact Center & Omnichannel​

Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan

Contact Center & Omnichannel​

First Contact Center Solution Certified for Microsoft Teams’ New Integration Model

Contact Center & Omnichannel​

How AI Is Revolutionizing Modern Contact Centers

Contact Center & Omnichannel​

Why Contact Center Technology Decisions Go Wrong and How to Get Them Right

Contact Center & Omnichannel​

Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources

Contact Center & Omnichannel​

NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience

CRM & Customer Data Management

Salesforce Channels Is a Big Step In Converging CRM & UCaaS

Contact Center & Omnichannel​

Big CX News from SAP, ServiceNow, OpenAI & Zoom

CRM & Customer Data Management

Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities

Contact Center & Omnichannel​

Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service