Latest CCaaS News

CX TV

NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025

Contact Center & Omnichannel​

NiCE Taps Snowflake to Spread Customer Data Across the Enterprise

Contact Center & Omnichannel​

Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue

Contact Center & Omnichannel​

Five9 Introduces Agentic CX, Pinpoints Its Differentiators

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoom, Talkdesk & Five9

Contact Center & Omnichannel​

AI Won’t Kill the Customer Service Agent – At Least Not Yet

Contact Center & Omnichannel​

Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform

Contact Center & Omnichannel​

RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap

Contact Center & Omnichannel​

Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience

Contact Center & Omnichannel​

Gartner Peer Insights “Voice of the Customer” for CCaaS 2025

Contact Center & Omnichannel​

NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government

Workforce Engagement Management

Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, Adobe, & Everise

Contact Center & Omnichannel​

Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown

Contact Center & Omnichannel​

UCaaS Meets CCaaS: Transforming Enterprise Communications

Contact Center & Omnichannel​

Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case