Latest CCaaS News

Contact Center & Omnichannel​

AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce

Contact Center & Omnichannel​

Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release

Contact Center & Omnichannel​

Cisco Announces a Slew of AI Innovations for Its Webex Contact Center

Contact Center & Omnichannel​

NICE Unveils an “Industry-First” Orchestration Solution for Customer Service

Contact Center & Omnichannel​

NICE Mpower: What’s Included, & How Much Does It Cost?

Contact Center & Omnichannel​

Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs

Contact Center & Omnichannel​

Zoom & Microsoft Teams Unite with a New Contact Center Integration

Contact Center & Omnichannel​

Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service

Contact Center & Omnichannel​

Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers

Contact Center & Omnichannel​

Former Avaya Employees Join TeKnowledge, Start Implementing Genesys

Contact Center & Omnichannel​

Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit

Contact Center & Omnichannel​

Genesys Stalls Its IPO Bid, Cites Stock Market Volatility

Contact Center & Omnichannel​

Mitel Set to File for Bankruptcy, Reports

Contact Center & Omnichannel​

Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React

Contact Center & Omnichannel​

RingCentral’s 2025 Analyst Summit: 5 Big Takeaways

Contact Center & Omnichannel​

Cisco Teams Up with Epic to Unify CCaaS and CRM Software