Latest CCaaS News

Contact Center & Omnichannel​

Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent

Contact Center & Omnichannel​

67 Thought-Provoking Customer Service Quotes

Contact Center & Omnichannel​

Avaya Is Making a “Significant Portion” of Its UK Staff Redundant, Sources

CRM & Customer Data Management

Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”

Contact Center & Omnichannel​

Big CX News from Zoho, Google, Cisco, & Salesforce

Contact Center & Omnichannel​

Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization

Contact Center & Omnichannel​

CallTower Expands Global Communications with Inoria Partnership

Contact Center & Omnichannel​

Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation

Contact Center & Omnichannel​

Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration

Contact Center & Omnichannel​

Five9 Strikes Major Partnerships with CallTower & Intradiem

Contact Center & Omnichannel​

Only 5% of Leaders ‘Love’ Their Current Contact Center Technology

Contact Center & Omnichannel​

Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai

Contact Center & Omnichannel​

Another New CCaaS Entrant! Oracle-Backed Ishan Technologies Enters the Space

Contact Center & Omnichannel​

Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service

Contact Center & Omnichannel​

New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities

Contact Center & Omnichannel​

The Role of Acoustic Technology in the Modern Contact Center