Latest CCaaS News

CRM & Customer Data Management

Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud

Customer Analytics & Intelligence

What Does AI Really Mean for Enterprises? A Miratech Perspective

Contact Center & Omnichannel​

NICE CXone vs. Genesys Cloud: The Ultimate CCaaS Battle

Contact Center & Omnichannel​

AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect

Contact Center & Omnichannel​

Content Guru Receives FedRAMP High Authorization, Becomes First Full-Stack CCaaS To Do So

Contact Center & Omnichannel​

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

Contact Center & Omnichannel​

Let’s Talk Metrics – What Are the Top Customer Experience KPIs?

Contact Center & Omnichannel​

Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”

Contact Center & Omnichannel​

Big CX News from Zendesk, Genesys, Microsoft & Accenture

Contact Center & Omnichannel​

Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers

Contact Center & Omnichannel​

Big CX Update: Miratech

Contact Center & Omnichannel​

Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape

Contact Center & Omnichannel​

Accenture Claims “Customer Service Is on the Brink”

Customer Analytics & Intelligence

Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support

Contact Center & Omnichannel​

Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”

Contact Center & Omnichannel​

“$130MN Per Quarter In Interest Rates Alone”: Analyzing Mitel’s Plunge Into Bankruptcy