Latest CCaaS News

Contact Center & Omnichannel​

Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit

Contact Center & Omnichannel​

Genesys Stalls Its IPO Bid, Cites Stock Market Volatility

Contact Center & Omnichannel​

Mitel Set to File for Bankruptcy, Reports

Contact Center & Omnichannel​

Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React

Contact Center & Omnichannel​

RingCentral’s 2025 Analyst Summit: 5 Big Takeaways

Contact Center & Omnichannel​

Cisco Teams Up with Epic to Unify CCaaS and CRM Software

Contact Center & Omnichannel​

How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift

Contact Center & Omnichannel​

Big CX News from Salesforce, Google, Microsoft & Zoom

Contact Center & Omnichannel​

Microsoft Deploys Thousands of Internal & External AI Agents

CX TV

Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

Contact Center & Omnichannel​

Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure

Event News

Cavell Summit Europe Returns with a CX Twist

Event News

20 Customer Experience Events to Attend in 2025

Contact Center & Omnichannel​

Avaya’s 200 Seat Requirement: A New Opportunity for the Market?

Contact Center & Omnichannel​

Agentic AI Key to Strong NICE Quarter

Contact Center & Omnichannel​

Zoom Secures Its Largest-Ever Contact Center Deal