Latest CCaaS News

Contact Center & Omnichannel​

AI and the Contact Center: 2025 Trends from Sprinklr

Contact Center & Omnichannel​

Genesys Reaches $1.8BN in Annual Recurring CCaaS Revenues

Contact Center & Omnichannel​

Big CX News from Salesforce, HubSpot, Microsoft & Five9

Contact Center & Omnichannel​

30% of Fortune 500 Will Embrace Single-Channel Customer Service by 2028, Gartner Predicts

Contact Center & Omnichannel​

EE Deploys Sprinklr for CCaaS & More, Automates 60,000 Customer Conversations a Week

Contact Center & Omnichannel​

Five9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft Teams

Contact Center & Omnichannel​

AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads

Contact Center & Omnichannel​

Where Should I Start with Contact Center GenAI?

Contact Center & Omnichannel​

Five9 Adds to Its Board, Appeases Investor That Reportedly Wants It to Sell Up

Contact Center & Omnichannel​

5 Customer Experience Trends for 2025 & Beyond

Contact Center & Omnichannel​

Afiniti to Exit Bankruptcy, Vows to Expand Its Portfolio

Contact Center & Omnichannel​

As Supply Outweighs Demand, What’s Next for the Contact Center Tech Industry?

Contact Center & Omnichannel​

SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices

CX TV

CX Trends 25 – Top 10 Customer Experience Predictions

CX TV

CX Trends 2025 – Trusted Voices, Bold Predictions

CX TV

Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO