Latest CCaaS News

Contact Center & Omnichannel​

Microsoft Is Making Another Contact Center Play with Its Queues App for Teams

CRM & Customer Data Management

Zendesk Unveils “Industry First” Outcome-Based Pricing Model

CX TV

Big CX News – The Latest on NICE’s New CEO, Salesforce’s PredictSpring Acquisition, & Five9

Contact Center & Omnichannel​

Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions

Contact Center & Omnichannel​

CCaaS Migrations: 3 Pearls of Wisdom

Contact Center & Omnichannel​

25 Use Cases for Generative AI In Customer Service

Contact Center & Omnichannel​

Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI

Customer Analytics & Intelligence

Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup

Contact Center & Omnichannel​

Midmarket CCaaS Provider UJET Gains Momentum with New Channel Strategy

Contact Center & Omnichannel​

Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel

Contact Center & Omnichannel​

NICE’s New CEO Pledges to Lead a New Growth Phase: What Will It Look Like?

Workforce Engagement Management

A Complete Guide to Voice Modulation and Control for Effective Interactions

Workforce Engagement Management

Discover the Power of Positive Language in Shaping Customer Experience

Contact Center & Omnichannel​

Are You Developing Customer Loyalty? 20 Strategies for Long-Term Success

Workforce Engagement Management

20 Reasons Why Knowing Privacy Laws is Non-Negotiable in Customer Experience

Uncategorized

Why You Need to Identify Customer Pain Points ASAP – The Foundation of Effective Solutions