Latest CCaaS News

Contact Center & Omnichannel​

Rumors Circulate Over a NICE Takeover of Playvox

Contact Center & Omnichannel​

Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers

CRM & Customer Data Management

UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested

Contact Center & Omnichannel​

Agent Assist: Use Cases, Benefits, & Providers

CX TV

Comparing CCaaS Providers: What You Might Miss

Contact Center & Omnichannel​

Big CX News – The Latest on the Google-HubSpot Fallout, Patagonia’s Call Center AI Lawsuit, & More

Customer Analytics & Intelligence

What Comes After NPS Surveys?

Contact Center & Omnichannel​

AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition

CX TV

Friend or Foe? AI & the Contact Center Agent

Contact Center & Omnichannel​

How Proactive Engagement Can Lead to Contactless Resolution

Contact Center & Omnichannel​

“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia

Contact Center & Omnichannel​

Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles

Contact Center & Omnichannel​

Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status

Contact Center & Omnichannel​

Windows BSOD Issue Knocks Out Call Centers Worldwide

Workforce Engagement Management

In-Depth Guide to the Knowledge of Privacy Laws When Navigating CX

Workforce Engagement Management

Tech Savviness Tips to Enhance Customer Satisfaction in the Digital Age