Latest CCaaS News

CX TV

Virtual Agents: Avoiding the Pitfalls of Integrating Bots – #CXTrends24

CX TV

Connect, Extend and Power your Contact Center with Microsoft Teams (CX Trends)

CX TV

Enghouse Interactive Pledges to Solve “Real World Problems” with AI (Big CX Update 2024)

CX TV

8×8 Sees “Huge Appetite” for AI & Automation, Introduces Engage (Big CX Update 2024)

CX TV

Avaya on Simplifying Its Product Names & Its Roadmap (Big CX Update 2024)

CX TV

AI in the Mid-Market: Driving Better Customer Service Experiences – #CXTrends24

CX TV

Conversational Intelligence: Uncovering Insights for Better CX Outcomes – #CXTrends24

CX TV

Five9 on the “Runaway Success” of Its AI Summaries Solution (Big CX Update 2024)

CX TV

CPaaS: Delivering Faster, Stronger, & Better CX (CX Trends)

CX TV

Puzzel on Launching Its CX Platform & the Second SaaS Wave (Big CX Update 2024)

CX TV

evaluagent Unveils Its Predictive NPS Score (Big CX Update 2024)

CX TV

ULAP on Smart Exchange & Avoiding Expenditure on Unused SaaS Apps (Big CX Update 2024)

CX TV

MiaRec Introduces a Prompt Designer to Enhance Contact Center GenAI (Big CX Update 2024)

CX TV

Agent Experience: The Secrets to an Engaged Contact Center Team – (CX Trends)

CX TV

CRM: 5 Trends Tearing Through the Market – #CXTrends24

CX TV

Intermedia Rethinks Contact Center Sentiment Analysis, Discusses Its Roadmap (Big CX Update 2024)