Latest CCaaS News

Contact Center & Omnichannel​

Leverage Bilingual or Multilingual Abilities for Superior Customer Service

CRM & Customer Data Management

Big CX News from NICE, Salesforce, Gamma & SAP

Contact Center & Omnichannel​

Update: Avaya Confirms Layoffs Will Impact 3% of Its Workforce

Event News

CX All-Stars: Generative AI Reigns Supreme in 2024

Contact Center & Omnichannel​

Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion

Contact Center & Omnichannel​

Vonage Boosts Voice Platform with AI-Powered SIP Capabilities

Contact Center & Omnichannel​

Rumors Circulate Over a NICE Takeover of Playvox

Contact Center & Omnichannel​

Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers

CRM & Customer Data Management

UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested

Contact Center & Omnichannel​

Agent Assist: Use Cases, Benefits, & Providers

CX TV

Comparing CCaaS Providers: What You Might Miss

Contact Center & Omnichannel​

Big CX News – The Latest on the Google-HubSpot Fallout, Patagonia’s Call Center AI Lawsuit, & More

Customer Analytics & Intelligence

What Comes After NPS Surveys?

Contact Center & Omnichannel​

AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition

CX TV

Friend or Foe? AI & the Contact Center Agent

Contact Center & Omnichannel​

How Proactive Engagement Can Lead to Contactless Resolution