Latest CCaaS News

Contact Center & Omnichannel​

Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem

CX TV

Cognigy Shares Plans for AI Workforce of the Future Post Funding Round

Contact Center & Omnichannel​

Even Customer Support Needs Customer Support

Event News

CX All-Stars: Leaders Reveal Their Biggest Business Mistakes

CX TV

Customer Experience Design: Removing Friction from Customer Journeys – #CXTrends24

CX TV

MaxContact Builds “Useful AI” for Contact Centers (Big CX Update 2024)

CX TV

Proactive & Predictive Customer Support: How Lenovo Achieved It (CX Trends)

CX TV

The AudioCodes Voca Conversational Interaction Center Goes Omnichannel (Big CX Update 2024)

CX TV

UJET Helps Companies Reimagine Their Use of AI in Customer Experience (Big CX Update 2024)

CX TV

Omnichannel: Could GenAI Offer the Silver Bullet? (CX Trends)

CX TV

Virtual Agents: Avoiding the Pitfalls of Integrating Bots – #CXTrends24

CX TV

Connect, Extend and Power your Contact Center with Microsoft Teams (CX Trends)

CX TV

Enghouse Interactive Pledges to Solve “Real World Problems” with AI (Big CX Update 2024)

CX TV

8×8 Sees “Huge Appetite” for AI & Automation, Introduces Engage (Big CX Update 2024)

CX TV

Avaya on Simplifying Its Product Names & Its Roadmap (Big CX Update 2024)

CX TV

AI in the Mid-Market: Driving Better Customer Service Experiences – #CXTrends24