Latest CCaaS News

CX TV

ComputerTalk on Its Contact Center AI & Analytics Innovations (Big CX Update 2024)

Contact Center & Omnichannel​

Amazon Connect Boosted by Step-by-Step Guide Enhancement

Contact Center & Omnichannel​

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024

Customer Engagement Platforms

Ensuring Constructive Feedback Reception – The Key to a Resilient Customer Service Team

Contact Center & Omnichannel​

Boost Documentation Skills Today for Improved CX Management! Know the Perils

CRM & Customer Data Management

Big CX News from AWS, Snapchat, Sprinklr & IBM

Contact Center & Omnichannel​

AI Customer Support: The Use Cases, Best Practices, & Ethics

Contact Center & Omnichannel​

Big CX News – The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce

Event News

Get Ready! Our CX Trends & Updates Are Coming Soon

Contact Center & Omnichannel​

How to Use AI in MSFT Contact Center

CX TV

Email Customer Service: Challenges, Best Practices, & More

CX TV

CEO Chat: Dave Michels Sits Down with Verint’s CEO Dan Bodner

Contact Center & Omnichannel​

NICE Mpower: Is It Really the “Holy Grail” of CX?

Contact Center & Omnichannel​

Why Your Contact Center Needs Email Integration

Contact Center & Omnichannel​

IBM & Kyndryl Sued for Age Discrimination…Again

Contact Center & Omnichannel​

JD Sports Leverages Airship Enhancements to Elevate Mobile App CX