Latest CCaaS News

CRM & Customer Data Management

Salesforce Discusses Its M&A Framework Following the Informatica Fallout

Contact Center & Omnichannel​

Talkdesk and Cognizant Team Up on Industry-Specific Contact Center AI

Contact Center & Omnichannel​

Why Social Messaging as a Customer Service is a Must-Have for Modern Brands

Contact Center & Omnichannel​

The Expanded Avaya-RingCentral Partnership: A Closer Look

Contact Center & Omnichannel​

Top 5 Agent Tips for Supporting Vulnerable Customers

Customer Analytics & Intelligence

Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams

Contact Center & Omnichannel​

Salesforce Boosts Service Cloud Digital Engagement with Data-Harnessing Capabilities

CRM & Customer Data Management

CEOs Are Leaving CX Companies: A Short-Term Trend or the New Normal?

Contact Center & Omnichannel​

Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence

Contact Center & Omnichannel​

Contact Centers Are Expanding, and So Must Workforce Management

Contact Center & Omnichannel​

Big CX News from AWS, Zoom, Salesforce & SugarCRM

CX TV

The Zoom Contact Center: 2 Years On

Contact Center & Omnichannel​

Legacy Thinking and Process Don’t Work for AI-Powered CX

Customer Analytics & Intelligence

Sprinklr Enters the Customer Feedback Management Space 

Customer Analytics & Intelligence

The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways

Contact Center & Omnichannel​

Zoom Enjoys a Surge In CCaaS Sales, Credits New Bundling Strategy