Latest CCaaS News

CX TV

Lean Customer Operations: The Concept That Transformed CX at Pearson

Contact Center & Omnichannel​

Meta Announces New WhatsApp AI Capabilities, Promises to “Get Business Done”

CRM & Customer Data Management

7 Reasons to Invest in the Benefits of CRM Systems in 2024

CX TV

The Evolution of CCaaS Platforms and What to Look for in a Provider

CX TV

RingCentral Shares its CCaaS Differentiators, Showcases RingCX

Contact Center & Omnichannel​

Service Awareness: The Foundation of Exceptional Customer Experiences

Contact Center & Omnichannel​

Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce

Contact Center & Omnichannel​

Why Basic Mathematics Skills Matter in Customer Experience Management

Contact Center & Omnichannel​

Nextiva Unveils Unified Customer Experience Management Solution

Contact Center & Omnichannel​

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

CX TV

The Latest on Microsoft’s “Copilot-First” CCaaS Platform, the New Five9-Salesforce Integration, & More

CX TV

Customer Experience Design: San Diego Zoo Shares Its Best Practices

CX TV

AI In Customer Service: Lessons From A Leading CX Consultant & Analyst

CX TV

Introducing a New Browser That Guarantees a 20% Uplift in Contact Center Productivity

Contact Center & Omnichannel​

Education Sector Focus: How an Omnichannel Contact Center Guarantees Top Marks

Contact Center & Omnichannel​

BPO Contact Centers In 2024: Where Can They Add Value?