Latest CCaaS News

Contact Center & Omnichannel​

Avaya and LivePerson Partner to Provide a “Unified Omnichannel Suite”

CX TV

The Reasons Why Large Enterprises Haven’t Switched to CCaaS… Yet

Workforce Engagement Management

The Ultimate Agent Engagement Checklist: Are You Running All These Initiatives?

Contact Center & Omnichannel​

IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities

Contact Center & Omnichannel​

8×8 Enjoys CCaaS & CPaaS Growth, But UCaaS Is Proving a “Tough Market”

Contact Center & Omnichannel​

Big CX News from Avaya, Sprinklr, Genesys, and Google

Customer Engagement Platforms

Proactive Service: Anticipating Customer Needs for Exceptional CX

Contact Center & Omnichannel​

Contact Center Transformation: How to Get the Most from the Cloud and AI

Contact Center & Omnichannel​

Thriving in the Heat: Excelling in Customer Service Under Pressure

Contact Center & Omnichannel​

Avaya Acquires Edify, Continues Its Innovation Without Disruption Story

Workforce Engagement Management

Customer-Centricity 101: Understanding and Anticipating Customer Needs

CX TV

The Contact Center Agent Experience: 3 Game-Changing New Solutions

Contact Center & Omnichannel​

1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte

Workforce Engagement Management

Keying into Success: Leveraging Typing Speed for Improved CX

Contact Center & Omnichannel​

How to Identify and Support Vulnerable Customers

Workforce Engagement Management

Adapting to Demands: Embracing Flexibility in CX Schedules