Latest CCaaS News

Contact Center & Omnichannel​

Big CX News from AWS, Zoom, Salesforce & SugarCRM

CX TV

The Zoom Contact Center: 2 Years On

Contact Center & Omnichannel​

Legacy Thinking and Process Don’t Work for AI-Powered CX

Customer Analytics & Intelligence

Sprinklr Enters the Customer Feedback Management Space 

Customer Analytics & Intelligence

The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways

Contact Center & Omnichannel​

Zoom Enjoys a Surge In CCaaS Sales, Credits New Bundling Strategy

Customer Engagement Platforms

M&T Leveraged Sprinklr to Transform Its Social Media Strategy. Here’s How

Contact Center & Omnichannel​

NICE Claims to Have the CCaaS Industry’s “Highest” Win Rate

Contact Center & Omnichannel​

AWS and Korean Air Team Up to Build an “AI Contact Center”

Workforce Engagement Management

5 Employee Experience Killers, and What to Do About Them

CX TV

‘We Had to Bite the Bullet’ – How this BPO Revamped its Siloed Contact Centre

Customer Engagement Platforms

The Power of Patience: Enhancing Customer Experience in a Fast-Paced World

Contact Center & Omnichannel​

Ownership Mentality: Fostering Accountability in Customer Service Culture

Contact Center & Omnichannel​

Big CX News from NICE,Genesys, Avaya & Vonage

Workforce Engagement Management

Why Aren’t Employers Taking Customer Service Agents’ Mental Health Seriously?

Contact Center & Omnichannel​

Change at the Top of NICE! CEO Barak Eilam to Step Down