Latest CCaaS News

CRM & Customer Data Management

Salesforce Backs Out of Informatica Deal, Reports

Contact Center & Omnichannel​

Mastery in Motion: Defining Process Knowledge with Examples and Best Practices

Customer Engagement Platforms

How to Handle Difficult Customers? 10 Strategies for Navigating the Storm

CX Trends

Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years

CRM & Customer Data Management

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

Customer Analytics & Intelligence

The Conversational AI Blueprint: A Cautious Approach to Contact Center Bots

Contact Center & Omnichannel​

Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations

CRM & Customer Data Management

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”

CRM & Customer Data Management

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

Contact Center & Omnichannel​

Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws

CRM & Customer Data Management

Salesforce Is Close to Acquiring Informatica, Reports

Contact Center & Omnichannel​

The Evolution of the Contact Centre: What to Expect in 2024?

CRM & Customer Data Management

Big CX News From Google, HubSpot, SAP, & Five9

Contact Center & Omnichannel​

Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap

Contact Center & Omnichannel​

Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management

Customer Engagement Platforms

Proactive Customer Service: Definition, Examples and Strategies