Latest CCaaS News

CRM & Customer Data Management

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

Customer Analytics & Intelligence

The Conversational AI Blueprint: A Cautious Approach to Contact Center Bots

Contact Center & Omnichannel​

Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations

CRM & Customer Data Management

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”

CRM & Customer Data Management

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

Contact Center & Omnichannel​

Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws

CRM & Customer Data Management

Salesforce Is Close to Acquiring Informatica, Reports

Contact Center & Omnichannel​

The Evolution of the Contact Centre: What to Expect in 2024?

CRM & Customer Data Management

Big CX News From Google, HubSpot, SAP, & Five9

Contact Center & Omnichannel​

Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap

Contact Center & Omnichannel​

Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management

Customer Engagement Platforms

Proactive Customer Service: Definition, Examples and Strategies

Customer Analytics & Intelligence

Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations

Contact Center & Omnichannel​

Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both

Contact Center & Omnichannel​

Intercom Launches Fin AI Copilot – Promises Efficiency Gains

Contact Center & Omnichannel​

Gartner Warns Against Using AI to Replace Human Agents