Latest CCaaS News

AI & Automation in CX

ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work

AI & Automation in CX

The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?

Contact Center & Omnichannel​

Unlock Contact Centre ROI with a Smarter Modernization Approach

AI & Automation in CX

The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily

Contact Center & Omnichannel​

The Webex Contact Center: 5 Capabilities You Won’t Find Elsewhere

Contact Center & Omnichannel​

8×8 Expands APAC Customer Engagement with Maven Lab Deal

Contact Center & Omnichannel​

How Data Layers and AI Are Rewriting the CCaaS Market

Contact Center & Omnichannel​

Composable Contact Centers Are the CX Strategy Big Platforms Don’t Want You to Use

AI & Automation in CX

CX Today’s 12 Trends of Christmas: Expert Predictions for 2026

AI & Automation in CX

How AI Speech Analytics Unlocks Hidden Value in Voice Calls

AI & Automation in CX

Brands Delaying AI Agent Orchestration Are Paying for Repetition

AI & Automation in CX

Salesforce and Vonage Bring AI Voice Power to the Contact Center

AI & Automation in CX

Big CX News from ServiceNow, Zoom, Cisco & IKEA

AI & Automation in CX

End Costly QA Guesswork with Automated Evaluation

AI & Automation in CX

Five9 Appoints New CEO to Lead AI-Driven Strategy

Contact Center & Omnichannel​

Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants