Latest CCaaS News

CX TV

Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance

Contact Center & Omnichannel​

Generative AI in the Contact Center: The Risks and Rewards

Contact Center & Omnichannel​

Bandwidth Launches AIBridge with Google and Cognigy

Customer Analytics & Intelligence

Four steps to use CX data effectively

Contact Center & Omnichannel​

Kore.ai Builds Virtual Assistants for the Zoom Contact Center

Contact Center & Omnichannel​

Verint CEO: The CCaaS Industry Was Looking for a Truly Open Platform

Contact Center & Omnichannel​

Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom

Contact Center & Omnichannel​

Contact Centre Technology: Leading Provider MaxContact Announces Accelerated Development of AI-driven Customer Engagement Solutions

Contact Center & Omnichannel​

Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM

Contact Center & Omnichannel​

3 Data Redaction Techniques to Secure the Contact Center

Contact Center & Omnichannel​

AWS Releases “Agentless” Voice Dialing for Amazon Connect

CX TV

Empowering and Engaging the Modern Contact Center Agent

Contact Center & Omnichannel​

The Contact Center Suites Buyers Guide 2023: Top Takeaways

CX TV

How Will AI Revolutionize The Contact Centre?

Contact Center & Omnichannel​

Gartner: These Three Technologies Will Transform Customer Service By 2028

Contact Center & Omnichannel​

Verint Earns Microsoft Co-Sell Ready Status