Latest CCaaS News

Contact Center & Omnichannel​

ServiceNow Joins the Google-UJET CCaaS Party

Contact Center & Omnichannel​

CCaaS and UCaaS: Getting the Best of Both Worlds

Contact Center & Omnichannel​

Microsoft Unveils 22 Upcoming Features for Its CCaaS Solution

Contact Center & Omnichannel​

Contact Center: Why it Pays to Offer Customers the Ultimate in Communicative Choice

CX TV

Heineken Introduces Its Customer-Centric Approach and Data Strategy

Contact Center & Omnichannel​

Avaya Reseller Pleads Guilty to Playing a Part In $88MN Scam

Contact Center & Omnichannel​

8×8 Releases CCaaS and UCaaS Enhancements, Expands In South Korea

Contact Center & Omnichannel​

NICE Launches Industry Benchmarks, Brings GenAI to Customer Experience Measurement

Contact Center & Omnichannel​

Most Customer Service and Sales Teams Don’t Fear AI; They Want It!

Contact Center & Omnichannel​

Microsoft vs. Google: The Race to CCaaS Contention

Contact Center & Omnichannel​

62% of Customer Service Channel Shifts Are “High Effort”, Finds Gartner

CRM & Customer Data Management

What it takes to lead CX transformation

Contact Center & Omnichannel​

Cisco Continues Its Layoffs, with Webex a Reported Victim

Workforce Engagement Management

Maximize the Potential of AI with a Customer-First CX Approach

Contact Center & Omnichannel​

The Ultimate Google Contact Center AI Review

Workforce Engagement Management

Zoom Struts Into the Workforce Management Space