Latest Chatbots News

Latest News

ECCCSAs 2025 awards ceremony celebrating 25 years of customer experience excellence in Europe

Contact Center & Omnichannel​

25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe

Amazon Connect Delivers

AI & Automation in CX

Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent

Agentic AI powering automated customer service workflows

AI & Automation in CX

2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises

Security, Privacy & Compliance

OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security

A 3D robotic head with glowing headphones hovers above a smartphone displaying a blue voice-waveform graphic. Colourful chat bubbles float around the device, symbolising AI-driven conversations. The Tata Communications logo appears on the right against a blue background

Contact Center & Omnichannel​

Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys

A glowing AI processor on a circuit board symbolising advanced generative AI technology

AI & Automation in CX

Generative AI in the Contact Center is Losing its Appeal. Time For an Upgrade?

AI & Automation in CX

Stop Wasting Money on Empty AI: Build Value That Lasts

Contact Center & Omnichannel​

IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality

customer feedback management

Customer Analytics & Intelligence

What Is Customer Feedback Management?

AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents

Customer Analytics & Intelligence

AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents

AI governance oversight and behavior monitoring

AI & Automation in CX

What Is AI Behaviour Monitoring? A Guide for CX Leaders

Customer opening a package containing a proactive apology note and replacement item, showing trust-building service.

Customer Engagement Platforms

Customer Loyalty Management Gets Intelligent

AWS re:Invent CX Event Guide

AI & Automation in CX

The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025

Marketing executive achieving KPIs for marketing performance.

Marketing & Sales Technology

How AI Helps CMOs Hit Key Marketing KPIs Faster

Techtelligence's Tim Banting highlights how tech orchestration can create more flow and tackle CX's Frankenstack.

Service Management & Connectivity

Less Tech, More Flow: Why Orchestration Is the New CX Power Move

AI & Automation in CX

Enterprises Double Down on Conversational AI in EMEA to Boost Customer Loyalty

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