Latest Chatbots News

Contact Center & Omnichannel​

Afiniti and Five9 Team Up to Bring Invisible AI to the Contact Center

Contact Center & Omnichannel​

Why AI Disclosure Could Make or Break Customer Trust

CX TV

Public Sector Contact Centers: The Current State of Play

Contact Center & Omnichannel​

The Biggest AI Mistakes CX Leaders Can’t Afford to Make

Contact Center & Omnichannel​

Stop Losing Customers to Cold, Ineffective AI

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft

Contact Center & Omnichannel​

Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone

Contact Center & Omnichannel​

Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI

Contact Center & Omnichannel​

Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise

Contact Center & Omnichannel​

Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service

Event News

CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point

AI & Automation in CX

Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty

Contact Center & Omnichannel​

Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach

Workforce Engagement Management

Explainer: What Workforce Engagement Management Is

Contact Center & Omnichannel​

Ryan Reynolds at WebexOne 2025: Hollywood, Business, and CX with a Side of Sarcasm

CRM & Customer Data Management

Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service