Latest Cloud Contact Center News

AI & Automation in CX

8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace

Contact Center & Omnichannel​

Genesys vs NICE vs Five9: Which CCaaS Platform Is Right for Enterprise Cloud and AI Strategy?

Contact Center & Omnichannel​

How AI Contact Centers Work: CCaaS, Automation, and Human Oversight

Contact Center & Omnichannel​

Contact Center Trends for 2026: CCaaS, AI, and the Shift From Legacy to Cloud

Contact Center & Omnichannel​

Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration

AI & Automation in CX

OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?

AI & Automation in CX

Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script

AI & Automation in CX

Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load

Contact Center & Omnichannel​

NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership

AI & Automation in CX

AI’s Broken Promise: Customer Service Automation Costs Set to Soar

AI & Automation in CX

Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right

AI & Automation in CX

What Amazon’s Leaked Layoff Email Reveals About CX Priorities

Contact Center & Omnichannel​

Voice AI is Booming – But Without CX Observability, It Will Break

Contact Center & Omnichannel​

Why Bringing Customer Service Home Isn’t Always Worth It

AI & Automation in CX

Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members

Contact Center & Omnichannel​

Modernising the Contact Center for Always-On Service: AI Promises, Human Reality