Latest Cloud Contact Center News

Contact Center & Omnichannel​

Defining a New Category: Why CX Observability Matters in Today’s AI-Powered Contact Centers

CRM & Customer Data Management

Owning Trust: What CX Leaders Can Learn from the Data Custody Debate

Security, Privacy & Compliance

NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization

Customer Analytics & Intelligence

SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026

CRM & Customer Data Management

Your Customer’s Data: Who Has the Keys?

Contact Center & Omnichannel​

8×8 Expands APAC Customer Engagement with Maven Lab Deal

AI & Automation in CX

CX Today’s 12 Trends of Christmas: Expert Predictions for 2026

AI & Automation in CX

How AI Speech Analytics Unlocks Hidden Value in Voice Calls

AI & Automation in CX

Brands Delaying AI Agent Orchestration Are Paying for Repetition

AI & Automation in CX

Salesforce and Vonage Bring AI Voice Power to the Contact Center

AI & Automation in CX

Big CX News from ServiceNow, Zoom, Cisco & IKEA

AI & Automation in CX

End Costly QA Guesswork with Automated Evaluation

AI & Automation in CX

Five9 Appoints New CEO to Lead AI-Driven Strategy

Contact Center & Omnichannel​

Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants

AI & Automation in CX

How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents

CX TV

The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen