Latest Community Analytics News

Latest News

How to Measure Customer Community ROI Beyond Engagement Metrics

Community & Social Engagement

How to Measure Customer Community ROI Beyond Engagement Metrics

Customer community ROI model showing retention, adoption, and expansion revenue

Community & Social Engagement

Are Customer Communities Your Most Overlooked Revenue Driver?

Why NFL Teams Are Struggling with Fan Engagement, And How to Fix It

Community & Social Engagement

Why NFL Teams Are Struggling with Fan Engagement, And How to Fix It

Enterprises Are Unlocking Efficient Performance Through High-Intent Reddit Conversations

Community & Social Engagement

Enterprises Are Unlocking Efficient Performance Through High-Intent Reddit Conversations

Meta and Google's Legal Scrutiny Create New Risks for Enterprise Engagement

Community & Social Engagement

Meta and Google’s Legal Scrutiny Creates New Risks for Enterprise Engagement

Five customer community use cases improving enterprise CX in 2026

Community & Social Engagement

How Did These 5 Huge Companies Turn CX Communities Into Massive ROI?

AI community management illustration showing automated moderation, routing, and summarization with human oversight and trust guardrails.

Community & Social Engagement

Prepare for the AI Community Management Risks Brands Are Only Just Starting to See

A collection of enterprise leaders engage in social proof CX.

Community & Social Engagement

Brands Ignoring Social Proof & CX Are Missing Where Trust Is Built

Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy

Community & Social Engagement

Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy

Customer communities driving customer-led marketing: past customers cheer with a “PAST CUSTOMERS” banner while a marketing manager points to them as a growth engine.

Marketing & Sales Technology

How Customer Communities Became a New Revenue Channel

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