Latest CRM Integration News

AI & Automation in CX

8×8 Updates CX Platform to Tackle the Bottlenecks Stalling AI Deployments

CRM & Customer Data Management

Salesforce Aims to Close the CX Gap by Letting AI Agents Run Operations

Customer Engagement & Journey Orchestration

The AI Fix for Vanishing Customer Journeys

AI & Automation in CX

Why Salesforce’s Agentforce Contact Center Won’t End the CCaaS-CRM Battle

Contact Center & Omnichannel​

Agentforce Contact Center and the New Battle Line: Where Should CX Live?

AI & Automation in CX

Big CX News from Salesforce, Zendesk, NiCE & AWS

AI & Automation in CX

From Queue to Conversation: Redesigning the Service Journey

AI & Automation in CX

Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps