Latest CRM Software News

CRM & Customer Data Management

Your CRM Isn’t Broken. It’s Just Filled With Data No One Entered Properly

CRM & Customer Data Management

Legacy CRM Wasn’t Built for AI: The Case for a New Stack

AI & Automation in CX

Salesforce Panel Highlights Cautious Public Sector AI Adoption in Frontline Use Cases

AI & Automation in CX

BT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CX

AI & Automation in CX

Salesforce Expands London AI Campus as Agentforce Adoption Moves “Beyond Pilots”

CRM & Customer Data Management

Turning CRM Data Into Action: A Practical Playbook for CX Leaders

AI & Automation in CX

The 2026 Headless Market: The Four Enterprise Strategies Reshaping CX Software

AI & Automation in CX

Financial Services CRM Gets an AI Overhaul across Salesforce, Anthropic and CSI

AI & Automation in CX

HubSpot Prepares to Hand the CRM Keys to AI Agents

CRM & Customer Data Management

Is Freshworks Walking Away from Customer Experience?

CRM & Customer Data Management

Why Single Customer View Remains So Difficult to Achieve

AI & Automation in CX

Why Salesforce’s Agentforce Contact Center Won’t End the CCaaS-CRM Battle

AI & Automation in CX

The Outbound Playbook That Beats Spam Filters and Boosts Conversions

AI & Automation in CX

“Uncertainty Is the New Certainty”: Bain Explains Why B2B CX Strategies Must Become More Agile

AI & Automation in CX

Big CX News from Salesforce, Zendesk, NiCE & AWS

AI & Automation in CX

Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge