Latest CRM Software News

AI & Automation in CX

Financial Services CRM Gets an AI Overhaul across Salesforce, Anthropic and CSI

AI & Automation in CX

HubSpot Prepares to Hand the CRM Keys to AI Agents

CRM & Customer Data Management

Is Freshworks Walking Away from Customer Experience?

CRM & Customer Data Management

Why Single Customer View Remains So Difficult to Achieve

AI & Automation in CX

Why Salesforce’s Agentforce Contact Center Won’t End the CCaaS-CRM Battle

AI & Automation in CX

The Outbound Playbook That Beats Spam Filters and Boosts Conversions

AI & Automation in CX

“Uncertainty Is the New Certainty”: Bain Explains Why B2B CX Strategies Must Become More Agile

AI & Automation in CX

Big CX News from Salesforce, Zendesk, NiCE & AWS

AI & Automation in CX

Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

AI & Automation in CX

RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

CRM & Customer Data Management

Salesforce Reframes AI Model Competition Around Enterprise Work and Agents

CRM & Customer Data Management

Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets

AI & Automation in CX

Salesforce Acquires Momentum, Completes Ten Deals in Six Months

ANZ Rolls Out Salesforce Agentforce in New Agentic AI CRM to Simplify Business Banking