Latest CRM Software News

Community & Social Engagement

How Can Community Platforms Turn Peer Engagement Into Retention?

Community & Social Engagement

What Does the OpenAI Hack Mean for Salesforce and other CRM Communities?

CRM & Customer Data Management

Salesforce’s Claudeforce Deal With Anthropic Points to What Comes After the CRM UI

CRM & Customer Data Management

Marc Benioff Maintains “There is No SaaSpocalypse” as Salesforce Argues AI Models Need Software

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Sales Platforms 2026: The Rundown

CRM & Customer Data Management

Legacy CX Platforms Turn to AI-Native Acquisitions as Agent Race Heats Up

CRM & Customer Data Management

Salesforce Makes Agentforce Commerce Generally Available Ahead of Peak Season

AI & Automation in CX

Salesforce Introduces Prebuilt Service Agent With Outcome-Based Pricing Model

CRM & Customer Data Management

Your CRM Isn’t Broken. It’s Just Filled With Data No One Entered Properly

CRM & Customer Data Management

Legacy CRM Wasn’t Built for AI: The Case for a New Stack

AI & Automation in CX

Salesforce Panel Highlights Cautious Public Sector AI Adoption in Frontline Use Cases

AI & Automation in CX

BT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CX

AI & Automation in CX

Salesforce Expands London AI Campus as Agentforce Adoption Moves “Beyond Pilots”

CRM & Customer Data Management

Turning CRM Data Into Action: A Practical Playbook for CX Leaders

AI & Automation in CX

The 2026 Headless Market: The Four Enterprise Strategies Reshaping CX Software

AI & Automation in CX

Financial Services CRM Gets an AI Overhaul across Salesforce, Anthropic and CSI