Latest Customer Data Platforms (CDP) News

CRM & Customer Data Management

Where Does the CDP Fit in an Agentic AI Strategy?

AI & Automation in CX

Zuckerberg Proposes to Transform the Customer Journey with Personal AI Agents for Billions

CRM & Customer Data Management

The AI Personalization Trap CX Leaders Must Avoid

CRM & Customer Data Management

When Legacy Vendors Pull Support, Enterprise Buyers Should Rethink More Than the Replacement

CRM & Customer Data Management

Amperity Customer Data Cloud: The 2026 Roadmap Bet on Real-Time Context and Identity AI

Contact Center & Omnichannel​

Moving Beyond Legacy Contact Centers to Future-Proof CX: What Enterprise Buyers Need to Know

CRM & Customer Data Management

Databricks CustomerLake Puts Customer Data Governance Back on the Banking CX Agenda

Customer Analytics & Intelligence

Why Does Your Customer Data Get Bigger While Your Decisions Get Worse?

CRM & Customer Data Management

The Revenue Handoff Problem: Why CX Signals Still Don’t Flow Cleanly Into RevTech Stacks

AI & Automation in CX

Salesforce’s $3.6B Fin Grab: Smart Power Move or Integration Gamble?

CRM & Customer Data Management

Databricks Signals a New Era for CDPs By Launching CustomerLake

Community & Social Engagement

Why Is Your Community Strategy Controlled by Algorithms You Don’t Own?

CRM & Customer Data Management

Your CRM Data Isn’t Incomplete – It’s Actively Becoming Less Accurate Every Day

Marketing & Sales Technology

The Activation Gap: Why 78% of Martech Stacks Fail to Support Business Goals

CRM & Customer Data Management

Is Your CRM Strategy Just Automating Bad Data Across Every Customer Touchpoint?

Security, Privacy & Compliance

Are CVSS Scores Becoming an Obsolete Metric?