Latest Customer Engagement Center News

Latest News

Shantanu Narayen Adobe CEO stepping down CX Experience Cloud impact

AI & Automation in CX

Adobe CEO Steps Down After 18 Years as AI Rivals Close In

Big CX News: oracle, Salesforce, HubSpot, Microsoft

AI & Automation in CX

Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud

Infobip CX

Customer Analytics & Intelligence

From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks

Streaming service logos representing consolidation impact on customer experience with Netflix and Warner Bros Discovery merger

Customer Analytics & Intelligence

The Netflix-Warner Bros Deal Exposes Streaming’s Customer Experience Crisis

Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy

Community & Social Engagement

Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy

Michael Klein from Talkdesk discussing commerce orchestration and AI for retail customer experience automation

AI & Automation in CX

Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX

The Rise of Peer Intelligence

Community & Social Engagement

Brands Ignoring Peer Intelligence Are Missing Where Real Customer Truth Lives

Community-led customer experience as a trust layer in AI-driven CX

Community & Social Engagement

What Are the CX Community Engagement Trends to Watch in 2026?

Talkdesk launches CXA-powered Commerce Orchestration for retail

AI & Automation in CX

Talkdesk Says Retail Needs Orchestration, Not More AI Tools

Illustration representing B2B community engagement as part of customer experience strategy

Community & Social Engagement

Why Community Engagement Is Redefining Customer Experience

B2B customer community retention flywheel showing adoption, support deflection, advocacy, and insight

Community & Social Engagement

How Customer Communities Reduce Churn In B2B

8x8 acquires Maven Lab to expand APAC customer engagement capabilities

Contact Center & Omnichannel​

8×8 Expands APAC Customer Engagement with Maven Lab Deal

Futuristic smart city with glowing data streams representing AI transparency, digital connectivity, and real-time data flow.

Security, Privacy & Compliance

The AI Transparency Crisis Putting CX, Compliance, and Trust at Risk

Illustration showing ERP systems weaving finance, supply chain, HR, and CX data into a unified workflow.

Contact Center & Omnichannel​

Why ERP Systems Matter More When Customer Expectations Keep Rising

AI workflow orchestration interface coordinating customer interactions across channels and systems.

AI & Automation in CX

Workflow Automation Will Be Impossible for CX Leaders to Ignore in 2026. Are You Ready?

AI & Automation in CX

Stop Guessing: Use Context to Deliver Personalization That Converts

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