Latest Customer Engagement Center News

Contact Center & Omnichannel​

End-to-End Customer Journeys: Better Conversations, Improved Brand Value

Contact Center & Omnichannel​

Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem

Contact Center & Omnichannel​

Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence

Customer Engagement Platforms

Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?

Contact Center & Omnichannel​

Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM

CX Trends

Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years

CX TV

Customer Contact Week 2024: What to Expect from the World’s Largest Customer Contact Event

Contact Center & Omnichannel​

Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey

Customer Analytics & Intelligence

Vonage, AWS Unite to Protect Businesses from Fraud

Customer Engagement Platforms

6 Reasons to Use Customer Journey Orchestration Software in 2024

Customer Analytics & Intelligence

The Best Customer Experience Analytics Tools for 2024

Contact Center & Omnichannel​

Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun

Customer Engagement Platforms

6 Customer Journey Orchestration Trends to Watch in 2024

Customer Engagement Platforms

Why Confusing Inertia With Loyalty Is A Mistake

Customer Engagement Platforms

Five Ways LEGO has Brought Customers into the Company – and how This Steers CX Strategies

Contact Center & Omnichannel​

Beyond Customer-Centric Culture: The Expansive Role of CX Teams