Latest Customer Engagement Center News

Customer Analytics & Intelligence

The Best Customer Experience Analytics Tools for 2024

Contact Center & Omnichannel​

Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun

Customer Engagement Platforms

6 Customer Journey Orchestration Trends to Watch in 2024

Customer Engagement Platforms

Why Confusing Inertia With Loyalty Is A Mistake

Customer Engagement Platforms

Five Ways LEGO has Brought Customers into the Company – and how This Steers CX Strategies

Contact Center & Omnichannel​

Beyond Customer-Centric Culture: The Expansive Role of CX Teams

Customer Analytics & Intelligence

Salesforce Launches Analytics App ‘Service Intelligence’

CRM & Customer Data Management

3 Ways That the Value of Your Customer Base can be Misleading

CRM & Customer Data Management

Gartner Magic Quadrant for the CRM Customer Engagement Center 2023

Contact Center & Omnichannel​

Do’s and Don’ts for Dealing with Irate Customers in a Call Center 

Contact Center & Omnichannel​

Handling Difficult Customers: 5 Unexpected Benefits of Handling Difficult Customers with Grace

Customer Engagement Platforms

What Is the Most Direct Cause of Customer Loyalty?

Contact Center & Omnichannel​

5 Easy Steps for Call Center Agents to Achieve Clearer Communication

Contact Center & Omnichannel​

Gartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A Recap

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023

Contact Center & Omnichannel​

‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times