Latest Customer Engagement Platform News

Contact Center & Omnichannel​

Customer Orientation: A Definition, Strategies, & Examples

Customer Analytics & Intelligence

Twilio Takes a $286MN Hit on Segment, Reviews Its Future

Contact Center & Omnichannel​

Who Is Leading the CPaaS Space In 2024? Omdia Reveals Its Findings

Contact Center & Omnichannel​

A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT

Customer Engagement Platforms

Composable Customer Engagement Platforms: The Cool Kids on the Block

Uncategorized

Genesys to Roll Up Radarr Technologies and “Unify CX Like Never Before”

Contact Center & Omnichannel​

Twilio CEO Steps Down Amid Investor Pressure

Workforce Engagement Management

The Phone Remains the Customer’s Go-To Channel, Even as Voice Experiences Falter

CRM & Customer Data Management

How Review Management Impacts Customer Experience

Contact Center & Omnichannel​

Genesys Celebrates Several New CCaaS Milestones

Customer Engagement Platforms

Five Ways LEGO has Brought Customers into the Company – and how This Steers CX Strategies

Contact Center & Omnichannel​

Unlocking Hidden Gems: How Unseen Roles Impact Your Customer Experience

Contact Center & Omnichannel​

Beyond Customer-Centric Culture: The Expansive Role of CX Teams

CRM & Customer Data Management

CPaaS In Customer Experience: Examples, Trends, & Providers

Contact Center & Omnichannel​

Five9 Launches CCaaS Solution for Higher Student Engagement

CRM & Customer Data Management

3 Ways That the Value of Your Customer Base can be Misleading