Latest Customer Engagement Platform News

Contact Center & Omnichannel​

Haptik Launches New Self-Serve Enterprise CX Platform

Uncategorized

Zendesk to Acquire SurveyMonkey  

Contact Center & Omnichannel​

Bavard Integrates with Zendesk to Boost Capabilities

Contact Center & Omnichannel​

Vonage Partners with Etisalat Digital 

Customer Analytics & Intelligence

LivePerson Acquires VoiceBase and Tenfold

Contact Center & Omnichannel​

Hybrid Work Priority for Nextiva as Contact Centre Updates Launched

Contact Center & Omnichannel​

Connectly.ai Named WhatsApp Business Solutions Provider

Contact Center & Omnichannel​

‘Facebook can’t repair brand perception by changing its name’  

Contact Center & Omnichannel​

Khoros Collaborates with AWS  

Contact Center & Omnichannel​

NetSfere Launches New Omni-channel Portal 

Workforce Engagement Management

Puzzel Signs Deal with EvaluAgent to Optimise EX & CX 

Contact Center & Omnichannel​

Uniphore Completes Jacada Deal & Unveils New Platform 

Contact Center & Omnichannel​

NICE Launches CXi: Suite of CCaaS, WFO, Analytics & AI

Contact Center & Omnichannel​

Twilio Launches Growth Automation Platform

Contact Center & Omnichannel​

UJET Announces Google Cloud Partnership  

Contact Center & Omnichannel​

Cisco Unveils New Webex Features to Improve CX and WFO